Frequently Asked Questions

If your questions are not answered below feel free to contact us.

Opening & Response Times

We are open Monday - Thursday between 8.30am and 3.30pm.

We offer Live Chat during these times.

Please note that we are unable to take orders over the phone. If for any reason, we are unable to answer your call immediately please leave a message and contact number and we will get back to you as soon as possible.

We are closed on Fridays,Saturdays, Sundays, and Bank Holidays although you can continue to purchase online at any time.

Any orders or messages received out of these hours will be processed the next working day.

Ordering

We are more than happy to look at any pictures you can send us to help advise regarding fitment.

Where items are made to order because they are "bespoke" we will do our best to cancel before production stage: however, if the order reaches manufacturing we may not be able to.

For items that are held in stock - as long as the item has not been shipped we will be able to cancel your order.

Due to the bespoke nature of our products and the variety of options we are unfortunately unable to take orders over the phone. However, you are more than welcome to give us a call, or email, if you require any advice. If advice is needed regarding fitment we are likely to need pictures in order to help.

Our tailored vehicle mats come in a variety of different materials in different grades. You can find out more information and detailed pictures regarding the specs for these here

For more information regarding our seat covers please click here .

Returns & Refunds

We are very sorry if this is the case! Please send us images of what you have received so we can resolve this with you.

Bespoke items that are made to order will not be accepted for a return or refund unless there is a manufacturing fault or we have sent you the wrong goods.

Items that are not made to order can be returned in the original packaging in an unused condition for a refund within 30 days of purchase for a refund. Please contact us to arrange a return so we can properly advise dependant on your product. Items returned to us with no notification may be subject to a delay.

Items received that are not eligible for a refund will be returned to your shipping address at our cost with an explanation for non-refund.

Shipping & Delivery

Unfortunately, due to issues arising because of Coronavirus we have suspended orders for our tailored vehicle floor mats. The delays that were occurring were not being fixed as quickly as we expected. All outstanding orders will be completed and if you are still waiting please contact us. We apologise for the inconvenience and we hope to be back on track soon! Thank you for your patience.

All mats and custom embroidery products are made to order and there will be a delay before dispatch.

We aim to deliver your order within 10 working days although it is often sooner than this. Sometimes, for reasons beyond our control, there may be delays. (We will do our best to keep you informed during this time.)

Production time - 5-7 working days

Shipping time - 1-3 working days

Estimated total days - 10 working days

Items that are in stock and do not need to be made should be shipped within 1 working day of your order and we would expect delivery within 1-3 working days.

If you have not received your delivery in the above time frames please contact us so we can chase this for you.

We ship our seat covers internationally but unfortunately due to the weight of our mats these are unable to be shipped abroad.

Shipping rates will be based on weight.

If you encounter any issues, or have any questions, please get in touch!

In the UK

Shipping is £4.99 for orders under £35

We offer free shipping for orders over £35

Internationally

All of our international shipping prices are based on weight and will depend what is in your cart as to how much you will be charged.

Most of Europe will be offered International Tracked through Royal Mail or a Courier service (if available).

For the rest of the world, and some parts of Europe only International Tracked via Royal Mail is available.

If you are not receiving a postage option it may be that the products in your cart are too heavy and exceed international shipping limits. Please contact us if this is the case.

In some cases where goods exceed 2kg international items may be posted in more than one package.

If your questions haven't been answered please contact us.