Completing checkout with us means that you agree to the terms and conditions of using our website.
Refunds & Returns
Items that are made to order will not be accepted for a return or refund unless there is a manufacturing fault or we have sent you the wrong goods.
Items that are not made to order can be returned in the original packaging in an unused condition for a refund within 30 days. Please contact us to arrange a return so we can properly advise dependant on your product. Items returned to us with no notification may be subject to a delay.
Items received that are not eligible for a refund will be returned to the shipping address at our cost with an explanation for non-refund.
Shipping & Delivery
All mats and custom embroidery are made to order and there will be a delay before delivery.
While we aim to deliver your order within 10 working days sometimes, for reasons beyond our control, there may be delays. (We will do our best to keep you informed during this time.)
Production time - 5-7 working days
Shipping time - 1-3 working days
Estimated total days - 10 working days
Items that are in stock should be shipped within 1 working day of your order and we would expect delivery within 1-3 working days.
If you have not received your delivery in the above time frames please contact us so we can chase this for you.